Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Delivery charges are dependent on the shipment requirements. Shipping costs are calculated at the checkout, based on the dimensions and weight of your shipment, and the shipping address. To find out how much shipping will cost, please add the desired products to your cart and complete the checkout process.

Which payment methods are accepted in the Online Shop?

We accept Visa and MasterCard on our website.

The checkout process with LHS is fast and easy. You can use all the major credit cards. Our sales staff can also process other payment types manually, including checks and internet banking. To pay using one of these methods, please contact us to place your order.

Payment Types

How long will delivery take?

Our staff will be happy to provide you with a tracking number to track your order. Please contact us for your tracking number, and then track it on the UPS website.

How secure is shopping in the Online Shop? Is my data protected?

We take our responsibility to protect your confidential information seriously. We’ve set up physical, electronic and procedural safeguards that meet federal standards for keeping your information safe from unauthorized access or use. With Protected Health Information under HIPAA.

What exactly happens after ordering?

If you have submitted an online order with LHS, you will receive an email confirmation within a few minutes of placing your order. If you have not received an email confirmation kindly email us at [email protected] and a member of our team will email you back confirmation has been processed during our regular office hours Monday to Friday 9am – 5pm EST.

Do I receive an invoice for my order?

Yes, after placing an online order with LHS confirmation of payment being processed will be sent.

How do I contact customer service?

You can contact our customer service team via the following:

Email: [email protected]
Phone: 877-760-3332